Shipping Information

Shipping Times

We currently offer standard shipping to the following regions:

  • United States and Canada
    Standard Shipping (3–6 days)
  • Australia and Other Countries
    Standard Shipping (5–8 days)

Note: Please understand that these delivery times are estimates. Some orders may arrive faster or slower depending on the destination and local postal service.

International orders may be subject to customs duties, taxes, or import charges depending on the destination country's regulations.

Order Processing

Orders are processed as quickly as possible after they are placed. Once an order has been submitted, it may not be possible to cancel or modify it because processing may already have started. If you no longer wish to keep your item, please contact us for assistance with a return after delivery.

Where can I find my tracking number?

When your order has been shipped, you will receive an email notification with your tracking information.

If you need more information, contact us at info@healoreus.com and we will be happy to help.

Delivery

Depending on your location, orders may be delivered by your local postal service or another delivery provider. If you are not home when delivery is attempted, the carrier may leave a notice explaining how to collect your parcel or arrange another delivery.

Unexpected Delays

In some cases, delivery may take longer than the estimated shipping times stated above. Delays can occur because of customs processing, weather, public holidays, or other circumstances beyond our control. Please contact us if your order is taking longer than expected so we can help investigate.

Failed Delivery

Please ensure that your shipping address and contact details are correct when placing an order. If a parcel cannot be delivered because of an incorrect address, an unavailable recipient, or failure to collect the parcel, additional shipping or return costs may apply where permitted by law.

Items Not Received but Tracking Shows Delivered

If your tracking information shows that your parcel has been delivered but you have not received it, please check around your delivery location, with household members or neighbors, and with your local carrier. If you still cannot locate your order, contact us at info@healoreus.com so we can help investigate.