Refund policy

Refund & Return Policy

We offer a 30-day return period. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the product must be unused, in the same condition that you received it, and in its original packaging. You must also provide your order number or proof of purchase.

To start a return, contact us at info@my-sonora.com . with your order number and a description of the reason for the return. We will provide you with instructions on how and where to send your package.

Once we receive and inspect the returned product, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method. Please allow several business days for your bank or payment provider to process the refund.

Customers are responsible for return shipping costs, unless the product arrived damaged, defective, or we made an error with the order.

If you receive a damaged, defective, or incorrect product, contact us as soon as possible with photos and your order number so we can resolve the issue.

We reserve the right to refuse returns that do not meet the conditions outlined above.